Ex-Tesla President: The Unconventional Ideas Behind Tesla's Hypergrowth

Ex-Tesla President: The Unconventional Ideas Behind Tesla's Hypergrowth Speaker 1: Part of the secret to Elon's secret sauce is he sets these order of magnitude improvement goals. So 10x, 100x. He came to me and said, hey, look, we got to figure out how to sell cars online because nobody was buying $120,000 things sight unseen online. And so he turns to me and says, this is your goal, improve digital sales by 20x. So now it's like, oh crap, I got to think way differently about this. Unknown Speaker: All right. Speaker 2: So I guess to start, I mean, I almost want to rename the podcast, How Lucky Are We? It's like, oh, we get to sit here with the guy who was the president of one of the most important companies of our time, Tesla, for years. You got to work with one of the greatest entrepreneurs ever, Elon. You yourself have this crazy entrepreneurial track record you've built and sold. You know, five, six different startups. You're like the Forrest Gump of the tech industry, just going into different spaces and you go into, you know, auto repair and cyber insurance and all these different spaces. And so I'm pretty fascinated that we get to talk today and I got a bunch of questions for you, but I want to start. With less of a tactical question and more of a movie scene. So you go into a job interview with Elon Musk. It might not have even felt like it was a formal job interview, but your first conversation with him. What's that like? Speaker 1: All right. So the setup to the scene is we're introduced by a mutual friend. And he is intense. And the niceties were about two sentences. And then he said, hey, I got this problem in manufacturing. Have you ever seen it before? And then we were right into it. And two hours flew by because I had had that experience in manufacturing. I'd seen that problem. We started to break it down together. And then we started to move deeper and deeper and deeper into the problem. And we looked up in two hours. He was like, oh, man, like I I got a lot out of this. I got to go. I'm going to go down to the factory floor and do what we just talked about. So that's the first, that's the first combo. Speaker 2: He's, so you're problem solving together. He skips a small talk and then is he testing you or he's just genuinely trying to solve the problem right now? Like, did you get any sense of he was poking around to see kind of where your capacity was or he was? Speaker 1: Oh yeah. Oh yeah. That's a, no, that's exactly what he was up to. So his hiring method is he wants to determine whether or not you can do world-class work and his method is to interrogate A particular problem and go super deep on it and it's better if he tries to skew it to a problem that he knows. Speaker 2: Right. Speaker 1: So that he can. Speaker 2: So he can tell if you're bullshitting. Speaker 1: Exactly. And he can take you super deep because he's in it and he just likes to know like almost like a video game like how many layers Can this player get through before they're stumped? And so that's exactly what was going on. We were getting to know each other, but 90% of it was he was evaluating. Speaker 2: Later, when you worked there near the president, did he try to teach you kind of the method or say like, hey, here's what I'm doing when I'm interviewing? Because I'm assuming for the first X hires at Tesla, the key hires, I think I've read something before that he interviewed the first thousand people at SpaceX. I don't know if that's kind of like folklore or real, but The idea that he's basically figured out how he likes to hire, did he try to implement that with you and others so that the whole team is hiring that way or he just does it in his own idiosyncratic way, you do whatever you want to do? Speaker 1: I'm glad you raised this because this is a hack I don't get to in the book, but it's the thing that a lot of entrepreneurs think about, which is as your company scales, how do you protect the culture? He and J.B. Straubel, the co-founder of Tesla, came up with this method To imprint the culture on every hire and to test for culture and that was they would be the last interviews. That's a hack. I've taken forward now from that Elon experience, and now I do that too. But the way that translated was that he would say, like he said to me, hey, look, we now, as fast as this thing is growing, we're going to split this up, and you and I are going to interview everybody that's hired at a manager level and above. So we didn't interview everybody, but growing from four to 40,000 employees, There were a lot of interviews we were doing. In fact, 60% of my calendar was interviews. Speaker 2: Wow, 60%. That's unbelievable. Speaker 1: Yeah, but it was super important because you totally win and lose on talent. So that's another hack for entrepreneurs to think about is how much of your calendar is devoted to the number one driver of your success, which is talent. Right. But to the point of your question, he said, We have to determine whether or not these people can demonstrate evidence that they can be world-class. And to do that, we've got to dive deep into these problems. So he basically articulated what he had done with me as we were getting to know each other and going through that interview process. And then we sort of divide and conquered, like we literally were the last interview. And oftentimes I would include in my senior, senior hires, I would include JB and Elon because they were both such great talent selectors. JB especially has this unbelievable knack for talent selection. Speaker 2: And what did you pick up? So what's the, okay, so I hear the overall method, which is you wanna be looking for this sort of world-class work, evidence of exceptional ability. You are gonna, how do you do that? You go super deep on a problem that they've worked on or that you understand. I've heard Elon say a couple of things that I liked, which was, he's like, I'm trying to say wow, wow, wow in the first 20 minutes. And if I'm not saying wow, wow, wow in the first 20 minutes, probably not there. And trust the conversation, not the resume, But if the conversation is not giving you wow wow wow, it's not there. And if it is, forget the resume. This is legit. So I picked up a couple of extra things over the years in some of his interviews. But I would love to go from white belt to blue belt here. So what are the nuances? What's a question? What's a little red flag or a trap that you've learned to avoid? Speaker 1: So one trap to try to identify is, Did this person actually do the work or are they claiming the work of their team? In other words, a lot of us have been on teams of 8 or 10 or 20 that have done unbelievable work. I've been on those teams. But it wasn't our work. We weren't leading the team. We weren't leading the curiosity or the discovery or whatever. And so that's the trap that you're trying to like dive into so deeply in the problem that you start to determine, did this person actually do the work or not? And it's tricky because there are companies that are fully matrixed. So take like Nike. Nike is a fully matrixed organization. You pull a marketer out of Nike. That marketer has never had full P&L responsibility, full creative responsibility, full distribution responsibility. They have a very niche-y job. And it's really hard to determine, did this person do the work or not? And so you go way deep on trying to figure that out, knowing that it's a risky hire to hire from a matrix like that, because you really can't put your finger on who really does the breakthrough work. That's one. The second is, I would present a, much like Elon did with me, I'd flip the tables and present a current problem of mine. And then I want to see their level of curiosity, their level of analytics, their level of problem solving, their ability to ask really great questions, to get some data from me and get me engaged. And so it's basically, it's that basic, like go into a problem of theirs, then flip the table and go into a problem of yours. And that's the knack of Tesla. It was like, let's turn complex into simple. And so if you've been a leader there, you can identify these leaders because They have the ability within a minute or two to take a really complex question and boil it down into principle. Speaker 3: Hey everyone, really quick. If you're enjoying this episode on CEO stuff, so delegating, having hard conversations with your team, hiring, then I've got something for you. So the team at Hubspot, they actually went and put together a bunch of best practices that Shaan and I use in our own companies. And they put it together in something that's really easy to read and understand. And so if you want to just save yourself 10 years of headache and heartache, then you should check it out. I wish we had this a long time ago. It would have helped me a lot. But there should be a QR code on your screen that you can scan or a link in the description. So check it out. It's totally free and totally awesome. Speaker 2: I've had the two traps you just mentioned. I've had the exact experience in the last week. I interviewed somebody. They're like, oh yeah, I was there from one million of revenue to 93 million of revenue. Oh, fantastic. They weren't the one driving that revenue. So it's not even they're claiming the work of their team. It's they're claiming the progress of the overall company. And they lived in this corner over here that had nothing to do with driving the growth. And they really didn't understand, oh, the core engine of this business is A, You worked on B over here. I need to find people, the guy who built A, because A was the reason that business won, and that's what we're actually trying to understand and trying to do our own version of. So I've definitely felt that. And then the other side is there's people who have come from these great companies. Nike, I'm a marketer at Nike. Well, Nike has great marketing. And so your brain associates this level of talent, but they're not maybe the people who were there at the beginning, the ones who made the key decisions. Or one thing that I found is with salespeople, there's a great piece of advice, I think from Ben Horowitz or someone. Hire salespeople from the ones who had the shitty product. He's like, if you hire a salesperson from the people whose the product was just being pulled by the market, the fish were jumping in the boat. And you don't know if that person is a great fisherman just because they were just being handed inbound, organic, warm leads. And they were closing them. That doesn't mean anything. You want to go to the guy who was selling on the tier three company, still beating quota, even though their company was not the winner, their product was not the hot one, because that person actually knows how to sell. And that's really helped me with some of my companies. So there's these small heuristics that can actually improve talent selection and sourcing. Speaker 1: I 100% agree with that. Our head of retail came to me and he said, hey, I'm hiring a lot of Apple people from Apple stores. And I said, time out. You can work in an Apple store and you are an order taker. Go down the hall to the people at the Microsoft store who have to sell a slate two doors down from a MacBook Air. Those people know how to sell. The fact that they're not starving is unbelievable. So go hire them. Speaker 2: Well, one of the stories I loved in the book, so I have the book here, so I'm like highlighting all my favorite stories as we go, but you have a Tesla sales story. Can you tell that story? I thought it was a great one. Speaker 1: So the context is Elon and I are having these discussions. We're getting to know each other and eventually he pops the question. He said, why don't you join? My first reaction is, I'm not sure I'm your guy. Like your company's twice as big as my biggest company already. Don't you need a big company guy? And he says, no, no, that's the opposite of what I need. I need a fellow entrepreneur who knows what it's like... Speaker 2: You'd date him. Speaker 1: Yeah, totally. He's like, I need a fellow entrepreneur who knows what it's like to chew glass and look into the abyss, his famous quote, and you know how to allocate capital. And no big company person is going to know that. So I said, why don't you let me go poke around the business. What is your biggest challenge right now? And he said, oh, biggest challenge is top line. Like, we've promised this street we're going to sell 12,000 cars this quarter, and it's a month and a half in, and we've sold three. I'm like, oh, crap. That's a big problem. I said, I'll tell you what, I'm traveling a ton the next week. I'll call you in a week. So I went out as I was traveling to Tesla stores and I test drove cars. Speaker 2: So your first move was to mystery shop, which I like, by the way. Because you get this idea that it's all intellectual, it's all strategy, and you're like, no, no, no, let me go see ground floor truth of what's going on. Speaker 1: Totally. I'd read the Sam Walton biography, and the biggest thing I pulled out of that book was the management hack of secret shopping. Because you get the sense, Like frontline employees know exactly what's wrong with the company. They will tell you what the customers are complaining about. They'll tell you what the organization sucks at. And so that was my first instinct, like go to the frontline. So I go to eight stores, I test drive, use different email addresses so they don't know who I am. And the test drive is supposed to be the fulcrum of the sales funnel. Like you hit the accelerator and you can't stop thinking about buying a Tesla. I didn't get a single call back. And Elon had introduced me to the head of sales ops. So I called the guy, I said, can you tell me why I'm not getting called back? And he said, I looked at the system, you're not flylight. I have no idea. I said, okay, tell me how many people have gotten a test drive in the last 30 days that haven't been called back. So he cranks through the CRM and he comes back and says, 9,000. And I'm like, 9,000? You're going to make your quarter if you just call these people. I said, OK, look, this problem has to get solved now. So I'm kind of in CEO mode. And I'm like, this problem has to get solved now. Can you cut off any new leads to salespeople until they call all their previous test drives back? He's like, yeah, I can block that in the system. I said, OK, do it. He's like, great. It'll be done in two hours globally. Speaker 2: They weren't calling back, not out of laziness, but because the incentive structure, right? They were getting, their sort of commission was tied to the test drive, right? Not to sales that closed from a follow-up. Is that what, there was some incentive problem, correct? Speaker 1: There was an incentive problem, but there was also a profile problem. We were hiring people that didn't know how to ask for the sale. And that was the root cause. So when you force them to, then Then stuff started moving. So I talked to the guy the next day. He's like, I already have the results out of Asia and Europe and sales are flying. And I said, no surprise. All you have to do is call people back if you want to close the sale. And then it dawned on me, oh, crap. I made this decision like I was the CEO. I don't even work for Tesla yet. And so I said to the guy, I got to call Elon and tell him what we did. And I said, I'll take the blame. You're not going to take the blame. I'll take the blame. And so I called Elon. I said, man, I got to beg your forgiveness. I haven't not been a CEO for 20 years. I've had six companies. I haven't had a boss. And when I see a problem, I want it gone like immediately. And so here's the problem I saw on your top line challenge. Here's what's happening in your stores. Here's the change we made yesterday. And by the way, I think with this change, you're going to make a quarter. Long silence, like uncomfortable silence. This is before I knew about the signature Elon long silence. Speaker 3: What are we talking, 30, 10 seconds, 30 seconds? Speaker 1: It had to be at least 60. And to the point where I was just about ready to ask him, are you still there? And what I have now come to learn is like, that's his processing mode. He shuts down all other sensory inputs and he just lets the compute run while he's trying to figure out. Speaker 2: He's literally like AI, right? Speaker 1: He is. Speaker 2: You can say, go to think mode. Speaker 1: Exactly. Speaker 2: It'll take time. Speaker 1: That is the think harder button. So he comes back on. He says, you know what? I think you're going to fit in here just fine. You've proven to yourself and to me you could be useful. So why don't you just join? Speaker 2: That's an awesome story. And you know, you've done this kind of over and over again, where you sort of go into problem-solving mode. And I want to talk a little bit about that, a little off book here, because I was at a dinner somewhere and I got bumped into a dude who had taken over as CEO of Lime Scooters. You know, one of the scooter companies, they were like hot for a while, maybe Bird or Lime, and then it kind of crashed. But they were a public company and they were struggling now. And so this guy comes in and I was like, so what'd you do? Because he actually turned the company around. They got to profitability. It's not like it's the best company in the world, but it was about to die, and it not died. So as an ER doctor, he did well. And he goes, the first thing I did is I went and I sat in the warehouse. And I just took a chair and I just sat there for eight hours. And people were like, hey, do you want to do meetings? And he's like, no, I just want to watch. And he just watched. And he's like, okay. He's basically like watching where all the waste is, because if he wants to make this thing profitable, he has to find out where all the waste and expenses that's not driving revenue to the company. We're spending money, but we're not getting paid to do these activities. He's like, oh, so that guy He's doing this, but there's a bottleneck over here and that's because they only have one person and they're all waiting for this. And he's like, I sat there for eight hours and it kind of told me what I needed to do for the first two weeks. And I remember thinking this idea of mystery shopping or going and sitting in the factory, going and sitting in the warehouse and just watching what's going on. There's an immense amount of power to that. And I think for most CEOs, we sort of think that a big impact has to come from a big high level thing and not this kind of roll your sleeves up, just go watch. You don't need a 2000 IQ. You just need a simple thing. Speaker 1: Yeah, like I think the biggest, your biggest job as an entrepreneur or as a leader is to like stack rank the problems that are constraining your business, stack rank them and then pull the biggest problem off the top of the pile every day and work it. And the first principle that I learned from a guy who was a mentor of mine, he taught me, he used to haul me down to the, like I had a software business, he would haul me down to the customer support teams and he'd say, just sit here on a chair and listen to these calls. And his first principle that he kept saying to me was, I'm going to introduce you to the most powerful analytics you have as a leader. Your two eyes and your two ears. Use them because you will get insights so much faster than the data can get to you to give you insights. And it was true. And so when I started at Tesla, we were having a super big problem producing Model Xs and getting the Falcon Wing doors to fit. And Elon and I had shared this favorite book, The Goal, which is all about manufacturing process. And he grabbed me one day, he said, okay, The Goal guy, come on, we're going down to the line. And he said, help me solve this problem. I've been sleeping in the factory trying to work on this. And I said, okay, like, We're going to walk up the factory line to where all the inventory is stacked up on these doors, because that's the clue where the problem exists. If throughput can't get through there, it's all stacking up. That's where the problem exists. So we're just going to stand here. So we walked to that point. Sure enough, a bunch of doors stacked up. And I said the same thing my mentor said. I said, you're going to now use, and I'm going to now use the greatest analytical instrument in the world, our eyes. And we're just going to sit here for an hour. And this is going to drive you crazy, but we're just going to watch these people work. And so we stood there and watched them work and you could all of a sudden see, ah, these people can't see where the bolt goes because it's blind. And so they're threading a bolt blind and they're missing the angle and therefore the door is going on crooked. What do they need? They need a jig. After 10 minutes, you could see this. And so he got antsy, I got antsy, and we're like, okay, just have the maintenance guys build a jig, bring it out here, and let's start to experiment about whether they can get the bolt done correctly. But that was an example of just go out there, don't depend on data, don't depend on anybody else's opinion, just go see it with your own eyes. And that will lead most likely to an insight You can then teach people like here's what I was looking at, here's what I saw. So if you're the leader of this little team, next time you look for this. And you can solve this problem. You don't have to wait for me to come down here and sleep on the factory floor as the president or CEO. Speaker 2: It's funny. It's like, is there a double slit experiment problem here where as soon as you start observing it, it behaves differently? You know, when you're sitting there watching with Elon, all of a sudden the doors are going through real fast. Is it that or no? Like, it's usually a process constraint, no matter how hard they're trying to work. Speaker 1: No matter how hard they're trying to work, it's usually a process constraint, but that does happen. And so the problem can fool you because people do start to have the white coat problem where the boss is standing there and they're like, now they're hustling. Now they're trying to impress the boss. But most of the time you can see it. If you stand there long enough, they're going to forget you're there. Speaker 2: And there's also, you know, you talked about being there for an hour and after 10 minutes you see it and you get antsy, you want to go fix it right away. There's almost actually a benefit in just feeling the pain a little longer than you're supposed to, to just really like actually drive home the importance of it. Speaker 1: Totally. Speaker 2: We did this, you know, I'm not in the manufacturing business, but I have an e-commerce business. And in our e-commerce business, we're at this, you know, leadership offsite and we're all talking about these strategies. And it's like, has anyone tried shopping the site or watching someone shop the site? Hey, let's get somebody here to shop right now. And they're trying to find something that we know we have and you can't find it on the site. It's painful. And we think this is so... Yeah, just click that thing and they won't click it because it doesn't look obvious. And feeling the pain of watching somebody use your product. It's surprising how many CEOs don't actually use the product or watch average people struggle to use the product. Speaker 1: So I was with a group of bank executives a few weeks ago and I asked them to raise their hand if they use their bank's app in the last week, their consumer app. And no hands go up. And I said to them, I could have guessed that because I'm a consumer of two of your banks and your apps are terrible. And if you use them, you couldn't live for another day with how terrible this was. So you'd be calling whoever could fix it to fix it ASAP. And a little bit to your point, like I learned this technique from Scott Cook, the founder of Intuit. And he's got this process he calls Follow Me Home. And what it means is you look over the shoulder of real customers who are using your product. So sometimes you can't use it. And there's a lot of cases of that. But you want to see how an actual user thinks about using your product. And when you look over their shoulder, you see all of the friction you're putting into that product, like how difficult it is really to find what you're looking for, to make the right clicks, do whatever. And he has his senior executives do this on a really frequent basis so that they're getting the feedback loop through the eyes of the customer. And oftentimes those customers will turn around and say, would you just fix this? Or could you just do this for me? And they get new product ideas too, where they would get to like an accountant doing the end of the month payroll close. And one of them in this exercise turned to a senior manager and said, Be a whole lot easier if the payroll was just done by QuickBooks. And boom, that idea was like right back into the senior management team discussion. Instantly like, hey, I just heard this from a customer. Should we get in the payroll business? Now that's a huge business, we're into it. But it came out of these like, just follow the customer home and watch them click. And then have them tell you not only what's wrong with the product, but what's missing in the product. Speaker 2: Doesn't Procter & Gamble do something like this where you, I think they have like research teams that will literally go home. They'll go to the home of an average mom and they'll watch, you know, how they clean their kitchen, how they're, oh, they use the soap this way. Speaker 1: Totally. I'm on a board with a guy named Chip Berg. Chip started his career at P&G. He ended up being the CEO of Levi's, but he was famous at P&G for washing moms in kitchens, like you said, and he invented, he and his team invented the Swiffer. Because they were like, the mop sucks. Like you gotta get water all over the place. You gotta dump it in the sink. It's totally janky. And so they invented the Swiffer based on how they watch moms suffer with regular mops. Speaker 2: Right. I love that. Today's episode is brought to you by Hubspot. Did you know that most businesses only use 20% of their data? That's like reading a book but then tearing out four-fifths of the pages. Point is, you miss a lot. And unless you're using Hubspot, the customer platform that gives you access to the data you need to grow your business, the insights that are trapped in emails, call logs, transcripts, all that unstructured data makes all the difference because when you know more, you grow more. And so if you want to read the whole book instead of just reading part of it, visit Hubspot.com. You have a couple of other like business principles and one of the things I liked was I'm an idea guy. My entrepreneurial style is a high-variety style. I've done businesses, whether it's restaurants and biotech and cyber and a bunch of different industries. Not all have worked, but that's, I guess, just the way I'm wired. Some people, they stay in one domain and they keep solving problems in that domain for 40 years of their career. It seems like you're also in the high-variety category. One of the reasons why is you've learned how to sniff out Opportunity because it smells like a problem. It smells like something that doesn't make sense and it sounds like one of the tells that you have in the book is Anytime you see something that's one-size-fits-all. Speaker 1: Yeah, so a little bit like you, I've been a variety-driven entrepreneur. I think it's a little bit because I've got business ADD. Like I could spend an entire career in a single industry without driving myself crazy. So I do look at these one-size-fits-all and as a clue of, ooh, there could be an opportunity here. So an example of that is we took a look at the cybersecurity industry. And we started with this question of like, hey, 30% of computers moved to the cloud, 70% hasn't. When does the next 30% move? What opportunities is that going to create, et cetera? This is in my venture firm. And we found something surprising that 30% of compute wasn't moving to the cloud. It was small, medium-sized businesses like law firms, accountancies, et cetera, have no compelling reason to go to the cloud. And they have a headwind of data risk. They have very sensitive data. They don't want to move that to the cloud. And so then we started to ask ourselves, like, is there a one size fits all here scenario? And it turned out there was. We asked, we just happened to ask the question, how many cybersecurity platforms have been created for the cloud in the last five years? And the answer is like 1300. And then we said, how many have been created for the SMB in the last five years? And the answer was zero. All right, this is a one-size-fits-all market. Cyber is sized to the cloud, which I totally get. As a computer scientist, I get that it's easier to write to Amazon, Azure, and Google, and it's super difficult to write to an infinity number of tech stacks in SMB. So that one-size-fits-all is creating an opportunity. And then we asked one more question, because then we felt like we knew the answer to this question. Where are the ransomware attacks happening? And no surprise, it's in the S&P side because they haven't had tech in five years. And so we set out to build a company that is essentially a super modern cyber platform for Widely variable tech stacks and introduced that it's got a ton of market traction and it's like one of the fastest growing companies in cyber right now. But it came from that first insight of like, ooh, we just tripped across the one size fits all. The market has been 100% cloud and there's this small medium thing hanging out here that isn't large or extra large. How about we like split the market and go after where the competition isn't. Speaker 2: I like that. In the book, you use a slightly different intro to the story, which I liked, where you basically talked about like you're looking at the expense. I think you were on the board of two companies or something like that. Speaker 1: Yeah. Speaker 2: You're looking at the line items on the expense sheet, and it was like, it was two different, it was like. Speaker 1: It was Lyft and Lulu. Speaker 2: Lululemon, which is a retailer, they don't really have any personal sensitive data about any customers. You know, customer comes in, swipes their credit card, they don't save it. And they were spending something like $7 million on cyber insurance. And then somebody else was spending... You know, somebody else who had a lot of sensitive data was also spending $7 million. And you sort of had this like, huh? How could these two vastly different companies with vastly different risk profiles and vastly different industries have the same thing? And you were like, that smells a little fishy to me. And whether that became a successful company or not, I just liked the The general idea of noticing is actually a superpower. We talked about noticing for bottlenecks, but then you can sort of notice for things that don't make sense in the world and an entrepreneur can come in and make it make sense by actually changing the way the world works, right? Exactly. And actually change the system rather than try to just say, I guess it just has to be that way. Speaker 1: Right, right. And that's a perfect example of that. Noticing is a trait a lot of entrepreneurs have because we do see like friction and say to ourselves, like, why does this friction exist in life and how do we get rid of it? Right. And I have people ask me, like, do you fly private? And I've got a weird answer. I said, no, I don't. But for a weird reason. I don't fly private. I fly commercial because I want to experience friction of everyday life. That's going to give me my next business idea or two or three. And I think entrepreneurs are kind of wired to look for friction As a clue that there could be an opportunity, but they definitely we all have, I think, a heightened spidey sense for that where that friction is. Speaker 2: Yeah. As an entrepreneur, if your life gets too comfortable, you lose your ability to spot problems. Speaker 1: Exactly. Speaker 2: Comedians, when comedians get too rich, they fall off a cliff because they don't have relatable jokes anymore because their life is completely unrelatable at this point. Speaker 1: Right. Speaker 2: And they don't see the everyday things. Okay, so I want to go through a couple of the steps of the algorithm. So your book is called The Algorithm and the idea is that... Let me rephrase what I took away from the idea. So the idea is there's a certain way that you can run a company that will lead to faster growth and more success, obviously. And what I liked about it is there's this feeling that Elon's just the super genius alien, and maybe he is, but let's say that the success of the companies are because you have the super genius. It's a very nice story, fits well in the sort of Hollywood way of looking at the world. But you said, or is it that he is really smart and ambitious and talented, but he surrounds himself with really smart and ambitious and talented, a legion of smart people who are empowered by a way of working, a culture of working, a method that leads to this level of success because he's got all these different companies. One man can only be doing so much and can only be in so many places at once. Is that accurate how I describe the premise of what we're talking about? Speaker 1: Yeah, it's kind of three layers. First off, he's brilliant and he is unique as an entrepreneur in our time. I can't name any entrepreneur who's created four or five companies, all worth tens of billions of dollars, if not hundreds of billions of dollars. Zuck has had one. Gates had one. Jobs had two. Bainoffs had one. Ellison's had one. You go down the list of entrepreneurs of our time, there's nobody like him. And so he is a pretty special dude. He does surround himself with world-class talent. But the idea of the algorithm was to give that world-class talent a framework so that we could push decisions to the edge and people could drive innovation without us showing up and having to drive it ourselves. And a framework is super helpful in that. So you combine world-class talent with a framework and a method, and you start to get innovation breakouts that are really unique. And a lot of people said, hey, do you have to be Elon to do this? And my answer was no. That's why the book is told through the eyes of people who are actually on the edge doing this work. And telling their stories so you can see, hey, there was no senior management team hanging around here. This was like frontline people taking on these big problems and saying, we just want to solve this. And you give them a framework to solve it. And they do crazy things like inventing mobile car service from a manufacturer, inventing one-click loans, inventing insurance embedded in car payments. Stuff that was flowing and moving so fast because people at the edge were empowered, but they were also equipped with this framework. Speaker 2: And one thing that's not in the framework, but it seemed common was that the starting point for a lot of the stories was we had this problem. You have this one in there about online sales. It's like Tesla is this high-tech, kind of the most tech-forward company, but actually the e-commerce, the online sales were pretty weak at the time. Right. And so you have this problem, and it's a weakness in the company right now. And instead of just saying, hey, let's improve our weakness a little bit, let's get back up to par, Elon's method it seems like starts with a crazy goal that's like not only is this today, not only are we going to go from weakness To average, we're gonna go to like world class or best in class in that same category, which I think is not how most people think. It's not how I operate. Like when I see that, I'm like, hmm, that's not what I would have said in that situation. For example, with the online sales, it's like online sales are weak. Okay, here's what we're gonna do. We're gonna 20X our online sales or something like that. Like we are going to lift this and it's gonna be the number one driver, right, of sales. And so there's this crazy ambitious goal To start the thing. And it sounds pretty unreasonable, especially because you're starting not from a position of strength, but from a position of weakness. Can you talk about that side of things? The like, let's just start by laying down the gauntlet of a somewhat impossible goal on something that today is actually a weak area. Speaker 1: Goal setting. Can determine like what outcome you're going to get. And so if you set a goal for five to seven percent improvement, you're probably going to get three to five. If you set a goal for an order of magnitude improvement, now you got people that have to think way differently about that problem because you can't tweak the status quo to get to a hundred percent improvement or a 20X improvement. And so part of the secret to Elon's, part of his secret sauce is he sets these order of magnitude improvement goals. So 10x, 100x. And it forces you to think way differently about how you would solve that problem or what you would do with a product or what you would do with a process, etc. And so like you're referencing this example of he came to me and said, hey, look, we have continuous demand challenges. We've got to figure out how to sell cars online. Which sounded crazy at this time because nobody was buying $120,000 things sight unseen online. Speaker 2: Click, click. Speaker 1: But we both knew because we'd both been in consumer that every click you have, you ask the consumer to make, your conversion goes down. And that's, I'm saying an obvious, every entrepreneur in e-com knows that, but we looked at our clicks and there were 64 clicks to buy a car. And so he turns to me and he says, let's improve digital sales. This is your goal, improve digital sales by 20x. So now it's like, oh crap, I got to think way differently about this. I can't think about tweaking here and there. And so he said, how many clicks does it take to buy Domino's pizza on their app? I have no idea. He's like, let's pull it out. So we pull it out. It turns out it takes 10 thumbtaps to buy a Domino's pizza at that time. He's like, we're 64, Domino's is 10. Let's go to 10. The first thing then that calls into question, it was a core tenet of the business at that time, which was producing Custom build order product. And that was religion there. Partly driven by the fact they didn't want to be a typical car company. They wanted to make you the car you wanted versus the car the car company wanted to sell. Speaker 2: Right. And it's something everyone will nod their head to. Fully customizable, of course. Speaker 1: But that led to like 360,000 different combinations of a car that you could choose, which is driving a lot of clicks, plus a lot of decision fatigue for people. And so we went and ran the data, my team ran the data, and we came back and figured out that people weren't buying 360,000 versions, they were buying two. And it was either what is known today as a standard or a performance. And so I went to the head of manufacturing, Greg Reichow, and the head of engineering, Doug Field. I said, hey, look, I'm the new guy here. I've never been in the car business, so I could be completely stupid about this. But let me show what the data says. The data says that out of all these 360,000 combinations of build to order, people are only buying two. And what would it mean to you guys' side of the business if there were only two? Speaker 2: And sorry, just to clarify, what you're really saying is, it's not that they're buying two configurations. It's like the job to be done. The thing that the customer cared about was they wanted either high performance, You know, like, tap the pedal and it flies. Or they want the safety plus EV plus whatever. Speaker 1: Plus the longest range battery they can afford. Speaker 2: Longest range battery, good. I'm going to have that. And actually, like, we can pre-customize, we can pre-configure cars to, like, solve those needs without letting them choose what color the strip is on the side of the, you know, the side of the door. Speaker 1: Exactly. And that's exactly it. And so Greg, who's running manufacturing, says, oh my God, I've been waiting for this day for somebody to really drive this because you know what that would do to our factory? Totally simplifies the factory, simplifies the supply chain. We could increase throughput dramatically. Turn to Doug, what does it mean for engineering? He's like, are you kidding me? I don't have to design all these parts. I don't have to test them. I can import engineering's time on the stuff that really matters to the job to be done for the customer. I'm totally in. So then I walk into the senior management team meeting and one of the team members was like, hey, you are the new guy. You don't understand. It's religion here. We do build order. I'm like, it might be religion, but that religion might take you to the grave. Here's why. Here's what happens to the business if we do this. We're gonna get rid of a lot of clicks, a lot of decision fatigue if we just get down to two configurations. And you can make it three if you want. I don't care, but you can't make it 360,000. And Elon, he's super rational. He looked at the case and listened to Greg and listened to Doug and he was like, yeah, we have to do this. So if you go to buy a Tesla today, you'll see you've got two or three configurations on there. That's it. And the fear was we would look like Honda, but it turns out we didn't because we had a completely different product. We had software on wheels. We were taking away all that decision fatigue from the customer and all that. Friction in the sales process, just by questioning. At the end of the day, we questioned the business model at the time, which happens to me as an entrepreneur, happens to a lot of entrepreneurs. You fall in love with your business model and you don't really accept any challenge when somebody says, should we chuck this business model because it's actually what's in the way. Speaker 2: And I wonder what you learned when you went to work for someone because you said, like you said, I've been CEO for 20 years and I had the same experience where we got acquired and I went from a 20 person company and I'd always been my own. I was always the CEO of startups for 10 years. And then suddenly I now had to go and report to and forget the report. I just had to. Bring my plans of what I'm trying to do to the table with somebody. I had to learn how to talk to a CEO who was thinking about the business, you know, separately. I had never really been on that side of the table. And I had to learn how to like communicate upwards. What does that mean? How do I simplify? How do I speak the language that they're trying to understand in order to do this well? Do you have any tips for somebody who's learning how to communicate to a CEO? And you know, you were doing it with Elon, right? Maybe there's something specific to Elon, but what was your method for when you go into those meetings of how you present information in a way that is productive versus wasting time? Speaker 1: We actually had this bit of a game for a while. I think it was his idea. He's like, let's try to get down to three sentence emails. What is the problem? What's your analysis of the root cause? And what's your proposed solution? And he's like, I think we could run the company on three-sentence emails. And so we did that. And what that taught me about exec communication was that level of efficiency is so helpful. Like if you can give me three sentences, so I turn to my people and said the same thing, like, tell me what the problem is. Tell me what the root cause is. Tell me what your proposed solution is. And in that proposed solution, you got to have like how much it's going to cost and what's going to do the economics and that sort of stuff. The thing executives, if you're talking to a CEO, the most precious commodity that CEO has is time. And it's information inbound absorption time, information processing time, decision time. And so if you can get super efficient in communicating to a CEO and say, I'm going to minimize your information absorption time, I'm going to minimize your information decision time, You become a very valuable member of that team. Very valuable. Speaker 2: And it sharpens your own thinking. You think you're doing it for them, and then you realize, actually, I didn't fully have clarity on this until I was forced myself to be clear to them. Now I'm clear to myself. Actually, it's so funny you said that, those exact three. When I went into my first meeting with Emmett, the founder of Twitch, and I said, how do I talk to you? How do I use these? I don't want to come here and just, you know, chit-chat, you know, like, we could do that, but I'm guessing that's not what you want me to do. And he goes, Yeah, three ways, three sentences, he goes, what, why, so what? What is happening or what happened? Why is it happening or why did it happen? And so what are we going to do about it? And he's like, that's the way I like to communicate, what, why, so what? And then I've now taught that to my team of the same, it's so funny, basically almost the exact same thing. We just had different labels for the same exact communication structure. Speaker 1: I love that. In fact, I'm going to steal that because I think the world of Emmett, but that's a great That's a great way to think about communication. The other thing you made me think about is, as an entrepreneur, if you're successful, the most likely outcome of your business is somebody's going to buy it. And that means you're going to have an owner that you're going to now be subordinate to. And that's a different form of mindset. And I got it wrong like the first few times that we sold companies to like every time we sold a company of mine, we sold it to a public company. And so then I would come in and I'd know that company a year or two. Speaker 2: Right. Speaker 1: And I'd have to work in their structure. And at the time I was young and and so I was trying to keep this bullheaded entrepreneurial Mindset. And that doesn't work in large corporations. And what I've now learned, it's like I had a redo, and I apologize if anybody's listening who bought one of my companies, he had to put up with this pugnacious entrepreneur who didn't get it. Now what I get is, I should have sat down with him and said, what drives success for you? What do you care about? You bought this company. What has to happen in your mind to make it a success? That's often different than the bullheaded entrepreneur's way of thinking about it. And I think that's a different set of challenges when you sell yourself to another company. The first thing you gotta realize is you don't own it anymore. They do. They have the keys. And if you owe them a year or two, you might as well not make that miserable. You might as well make it fun. And the way to make it fun is to figure out, okay, how do I make this thing work for you and for me? And if you do that, oftentimes you got a nerd out and it's gonna work for you too. Speaker 2: Yeah, that's great advice. I wish I had that advice earlier. Speaker 1: Me too. Me too. Man, I stumbled so badly. Speaker 2: You sort of discovered the hard way. I wanted to ask you about the collision repair business because this was fantastic. Can you just tell the story of, because I only know part of the story. I want to know the whole story. So what's the story of how you got into that business, like how you discovered the problem and what actually happened with that company? Because I think it's pretty fascinating because it's not a Venture tech, it doesn't sound to me at least, like a venture tech business, no software, but you built that and it sounded like a pretty interesting success story. Can you tell that one? Speaker 1: Yeah, I ended up having a lot of software in it, but it starts with a little context. I grew up in the back of my grandfather's auto repair business. And so like I was a tech, I had the dirtiest jobs because I was a kid, didn't have any skills. So I was changing oil and changing tires and that sort of stuff, but learned Learned how to hang out and talk to auto technicians. And so decades later, my wife's car gets hit by one of our neighbors. And now I got to go get that fixed. And so I go to a large body shop and drop it off, get the estimate. I agree to have this place fix it, and the guy says it'll be done by Friday. So this is Monday. I come back on Friday. Car's not done. He's like, ah, parts didn't come in. It's kind of typical. Next Friday. So I show up next Friday. Car's not done. Tech didn't show up. I said, you know what? I've just sold one of my businesses. I got a curiosity about how your business works. Can I just come hang out here? He was like, you're the first customer ever to ask that, but I don't want you back there because you're going to get hurt. And then I explained to him, no, I know my way around a body shop. I know my way around auto repair. I'll stay out of the way. I won't get hurt. In fact, I'll just run parts for you if you want. So I went home that weekend and I started to do research and found out the auto collision industry is a $50 billion industry. And then it then found out that there were 38,000 of these. And so the average business is around 1, 1.2 million, so pretty small. And I had been exposed to advanced manufacturing and I could Got a sense of that was not what was happening in the back of these shops. So I went and just observed. I was running parts, just observing. And what I saw was essentially a hair salon. Every technician had two bays and they were uncommissioned and they made money off of those two bays. So they had no interest in how fast that car went through because it was that car was sitting in front of them as a cash register to make money. And so I thought to myself, what if this was $50 billion industry was modernized? What if you put these cars into a production line like Henry Ford did? And what if you paid the entire team a bonus based on cycle time and throughput? Speaker 2: Right, so I didn't understand. So why doesn't the technician want the cars to go through more cars equals more commission? Speaker 1: No, they want to control their paycheck and so they would surround themselves with three or four cars and they would just cherry-pick hours off of those cars and they got paid by the hour. So the car didn't have to get finished. They were getting paid by the shop just on the hours they worked on that car. So that car could sit there for a couple weeks. They didn't care. Speaker 2: You had these two terms cycle time and touch time. Can you explain what those two are? Speaker 1: Yeah, so I went to the shop owner and I said, Tell me what the average time it takes between a customer dropping it off and a customer getting their car back. And he said, yeah, I can tell you that it's 18 days. I said, how do you know that? He said, that's the average rental car time. I said, okay, that's pretty good proxy. I said, how many hours of labor do you bill on each job on average? He said, oh, that's easy, six to eight. And I went 18 days to get six to eight hours of work done. That looks like an opportunity because that's the difference. Cycle time is the 18 days. That's from the beginning to the end of the process. And touch time was the amount of time that those technicians were actually touching the car, six to eight hours. And I went, oh, that looks like an opportunity to maybe turn this industry around for the consumer. What if you could go to market and say, you'll get your car back in a day? Versus the 18 days of the rest of the guys down the street. That's when I started to diligently say, let's start a business. So I grabbed some guys that I'd worked with and we started to work on just doing that. We ended up with the largest at the time, collision repair chain around the country. Speaker 2: What was it called? Speaker 1: It was called Sterling. Then it's now called Service King. It's owned by Carlisle. It's got several billion dollars in revenue. But the whole premise was, we're going to get your car back way faster because we're just deploying assembly lines versus a hair salon. Speaker 2: That's amazing. Do you have a name for that moment where you're like, what if you could get it back in the same day? What's the name of when you do that? When you say, we're all the way over here. It's kind of the same thing with the Elon 20X online sales, right? It's like the industry, the expectation of the customer, the current workflow is all the way here. What if it was all the way on this side? Speaker 1: I do have a name for it. I have a name for it. I call it an epiphany. And so my teams that I've worked with now, they hear this phrase a lot because in that moment, I'll sit down, I'll write out a Slack or an email and say, And the subject would be, I just had an epiphany. And it's kind of a realization moment where you're like, ooh, there's a big opportunity here to move the market. And that word for me is an epiphany. It's just like, whew, it's a sudden discovery where you've been like, you've been pilled and now you can see the other side. Speaker 2: Right. Yeah. 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Mercury is a FinTech, not an FDIC insured bank. Banking services are provided through Choice Financial Group and column NA, members FDIC. What do you think now with AI? So I feel like you've been doing this for a long time and just when you're probably like, I'm a veteran of this game, the entire board game changes. Somebody flips the table and now there's a whole new game to be played. Where's your head at with AI? How do you think about this? Speaker 1: Man, I'm excited. All the way back in college, I worked my way through college. I started writing trading algorithms at the world's largest options and futures trading platform in Chicago. I went to college in the Chicago area and worked my afternoons coding. Way back then, we were using the very beginning neural nets to try to get an edge in the market and try to robo-trade. In a way that people hadn't been able to in terms of the accuracy and the speed. So all these years later, now that this has emerged, I'm like completely psyched because we were using what looked like rudimentary computers to do this stuff. Now you've got real compute power. Speaker 2: Caveman AI. Speaker 1: Totally. And now that you see this unleashed, I'm like, oh, this is what we were trying to do three decades ago. So I'm super excited by it, largely because Every technical revolution and breakthrough like this that has happened in history creates enormous opportunities for entrepreneurs. I cannot name a technical revolution that's happened that's resulted in less GDP and less jobs. Can't, like it just doesn't work that way. And there's a lot of hand-wringing though at the beginning of every technological revolution because humans are really good at seeing the first order effect, which is the job destruction, but they're not good at seeing the second order effect, which is the job creation that happens by entrepreneurs on the back end. And I think we're like right in the middle of this. So we're applying AI at the core of each of our companies, but I think more importantly, I think we're keeping our eyes peeled for big, big opportunities that are being created by this. I'll give you an example, and this example would date me, but when I was growing up, to make a long-distance phone call, you had to dial zero and talk to a human being, and that was usually a lady in your town, who would literally plug the local phone network on one end of a cord and then plug that cord into the national phone network, and that would create a connection for you to do a long-distance call. In other words, humans were switches, and sometime in the late 60s, early 70s, Bell Labs invented an electronic switch that would do this. And by the end of the 70s, there was a lot of hand-wringing that there were 800,000 people, pillars of our communities that were employed as operators, and 100% of those jobs were going away. And sure enough, by the late 70s, early 80s, 100% of those jobs had gone away. Those humans were replaced by electronic switches. But what people couldn't see while they were doing the hand-wringing was what was going to happen on the other side. And what happened on the other side was now that a long-distance call is free, doesn't require human labor, just requires electrons, Now you could offer toll-free calls. And so some entrepreneurs said, I'm going to use these toll-free calls. There was a single area code, 1-800, and I'm going to create businesses. 1-800 flowers, 1-800 junk, 1-800 insurance, 1-800 this, that. And what those 1-800 numbers required was now centralized answering of phone calls because now people are calling like crazy because it was free. And so this industry got created called call centers and support centers. And a few years into the 1980s, there were now millions of people employed in call centers, hundreds of software firms that were created. And my first startup was a software firm in the 90s serving call centers because the technology was still nascent. When people were just deploying electronic switches and people were lamenting the end of these jobs as operators, nobody could see on the other side that these entrepreneurs were going to create toll-free dialing, they were going to create businesses on top of toll-free dialing, and on top of that, there were going to be this whole layer in our economy called call centers that millions of people are going to be employed in. We just had the creativity to see the other side. And so now I tell our teams, we cannot see through the other side, but we can get a hint of where this stuff is going to go if you think creatively. And so that's the thing I'm most excited about. We're going to have entrepreneurial opportunities like crazy over the next few years based on what this technology is going to unleash. Speaker 2: I love that story. So keep going. So let's say, you know, if we can think creatively, we could start to get a glimpse of what maybe is possible. What do you see as the kind of first generation businesses that you're excited about and what the second order effect might be? Speaker 1: Well, now we've got intelligence that is so rapid and non-latent. So you can solve problems way faster that are really complex. So one of the businesses that we've got that I'm most excited about is we pulled a team out of Tesla that built the supply chain automation platform at Tesla, which is super sophisticated and way beyond anything anybody had in the industry. And they built this with ML in like 2017-ish. And we said, how would you like to build it today in AI? And what AI allows that team to do is solve a super complex problem really quickly, but also use agentic AI to understand the workflows of their clients super rapidly. So they just went into one of the biggest grocery delivery platforms in the country. I don't think I could say which one yet publicly, but it's one of their newer customers. And their agents could go in and understand the work rules of that ginormous platform within hours. And then design a system in a workflow within hours that you really have to have two special things to be able to do. You have to be I'm an expert in that particular thing, which is supply chain optimization, to know which rules are good, which rules are bad, what to tell your agents to do, et cetera. And then you have to be able to judge, okay, what these agents are bringing back is correct or it needs to be tweaked or redirected or whatever. So you definitely have these humans who have got AI as exoskeleton, like super strength. They're now building a business that's growing like a rapid fire because it's got this incredible compute to actually fuel And we're here to talk to you about how you can grow the business and deliver value back to the customer way faster than you could otherwise. What they're competing against is standard ERP systems that take nine to 12 months to implement, and they can implement in a period of days and deliver that value back. And that's the kind of business I think we're going to see more and more and more of as this capability is unleashed. Speaker 2: The software essentially works like labor, right? So what you're describing is essentially a consultant. It comes in and it learns your workflows, it documents it, it figures out how things are currently working, and then it starts to improve or automate or whatever. So the weird thing is, there is a question of, is it different this time in terms of the job? Because it's like, if the software is fundamentally like human labor, like equivalent, then even the business it creates, won't the workers in that business also just be AI labor mostly that's doing that, right? And do we all just become sort of like mechanics for the robots and for AI, right? That's one part I haven't been able to wrap my head around. Speaker 1: I haven't either, and I haven't heard the case for why we do it that is compelling enough to me. The most frequent example I hear is, hey, in the 1950s, there were skyscrapers full of humans who were humanly calculating spreadsheets. And then the real spreadsheet came along and all those jobs are eliminated. And then that's where the story ends for them. And I'm like, hey, time out. I was just in New York City. Those skyscrapers aren't empty. What happened? And what happened was a plethora of things. And I would use just one tiny little example of what happened that created trillions and trillions of dollars of market cap. Once a spreadsheet was available that was digital, it could calc things in complexity way faster than those humans and those skyscrapers. And so all of a sudden, you could have sophisticated pricing engines like Black Scholes at your fingertips. And that meant that you could now price options and futures and derivatives that didn't exist before. And so entire markets got created on top of that one technological change that employ hundreds of thousands of people. And again, that was unknowable. On the other side, when this spreadsheet was just being invented, that somebody would deploy Black Shoals and somebody would figure out how to price puts and calls and derivatives and make entire markets like the Options Exchange, the Merck, et cetera, possible to be able to syndicate loans. None of that stuff was available and now it's all available. That's the kind of thing where I think, okay, make me the case that All of a sudden, now the computers do all of that and take all that creativity and all those jobs. I just haven't seen that in history and I don't know that I can fully buy into that ending point. Speaker 2: What do you think happens with the different AI players? You think Elon has called it the highest Elo game in the world, right? So it's the highest level chess game being played between the smartest people with the most capital behind them going all out for the biggest prize. You've got Zuckerberg, and then you've got Google, and you've got Elon, you've got Sam Altman, you've got Anthropic. You have all these players. How do you see this playing out? You've seen a couple of tech waves. You know at least some of the players, maybe even all of them personally. How do you see this playing out? Speaker 1: I sort of wonder if they're creating a app layer or a tooling layer. And what I mean by that is I think they're creating the tooling layer that then a lot of us are now using to create real businesses on top of. So I kind of go back to the internet breakthrough and internet revolution and think about, okay, like the browsers, everybody was super excited about the browser business. And Marc Andreessen made a career out of Netscape. But I wonder if, like those, now browsers are a commodity, but what got built on top of a browsable web were things like Facebook and Airbnb and E-Trade and you named the businesses, like tons of GDP got created on top of that tooling. And it sort of feels like to me we're getting really excited like we did about Netscape and Internet Explorer. We're getting really excited about these hyperscalers. But what you really want to be looking at is what businesses are going to get created on top of this tooling. And so I'm psyched for the work they're doing. I think it's amazing at its breakthrough level. But I am also much more excited about what's going to get built on top of it. Speaker 2: Yeah, me too. I can't wait to see it. I almost want to fast forward. It's like, I don't want to miss it. But at the same time, I'm so curious how this all plays out, what the world looks like in 10 years. It's probably the first time that I feel like I have no idea what the world's gonna look like in 10, 15 years, but I do know it's likely to be very, like, completely different. For sure. I bought a Tesla this year, and it has self-driving that's perfect. It's amazing. It's so good. And I just don't drive anymore. And I'm trying to tell my mom and my sister, and I'm just like, Guys, you realize you don't have to drive anymore? That's now. I can't believe that more people aren't freaking out about this one change, let alone whether it's robots or it's AI assistance in everybody's pocket. There's so many different ways that I feel like The whole world in 10, 15 years is gonna, like, my kids won't really understand, wow, you used to have to do all that? You used to do that? Like, that's so funny that you used to do that. It's horseback riding, right? Not cars. And it seems like we're on one of those transition points. Speaker 1: Totally agree. Totally agree. Speaker 2: Well, Jon, I appreciate you coming on. Everybody should go get your book, The Algorithm. I don't say that usually when most people come on, but I actually am reading the book and liked it a lot. Speaker 1: Awesome. Speaker 2: Thank you. Big fan of it. And, you know, thanks for coming out and doing this because I feel like we get a lot of biographies. Oh, they grew up this way and daddy issues and blah, blah, blah. But like, you know, what's, which isn't, it's entertainment. It's great. But what I really love is tactical, practical. Speaker 1: Me too. Speaker 2: And how do you actually do things? What can I, how can this be useful for me? Speaker 1: Me too. Speaker 2: Versus reading about somebody else's life. And so I'm glad you wrote this book. I think if this book didn't exist, and it can only be written by somebody who's kind of there doing it side by side with other people and has, you know, the experience doing it. So congrats to you and thanks for writing the book. Speaker 1: Thank you. I'm glad you're enjoying it. Speaker 2: All right. Take care. Unknown Speaker: I feel like I can rule the world. I know I could be what I want to. I put my all in it like no days off. On the road, let's travel, never looking back. Speaker 3: If you made it this far, then you're going to love what I'm about to tell you. So there's this amazing entrepreneur, his name's Neil Patel. He's been on MFM. He's one of our favorite guests and he has a podcast. It's called Marketing School and it's brought to you by the Hubspot Podcast Network. Marketing School brings you daily actionable digital marketing lessons learned from years and years of being in the trenches. They have over 100 million downloads and over 2,500 episodes. Marketing School gives you bite-sized marketing wisdom that you can implement immediately. 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